Operations Control Tower

Live operational overview from Customer Demand through Production, Dispatch and Delivery.

Exceptions & Overdue

Customer Portal Access

Customer portal backend is active. Link an authenticated Google user to a customer to give isolated access to that customer's orders, delivery status and outstanding balance.

Security: Customer accounts can only read their own mapped customer data through protected portal functions.

Portal Capability

Customer dashboard: Open Orders • In Production • Ready for Dispatch • In Transit • Delivered • Outstanding.

Customer Demand submission is enabled in the backend and enters the normal Sales Order approval workflow.

Wholesale Accounting & Invoices

Invoices post to the existing Customer Ledger. Customer payments remain in Customer Ledger.

Create Invoice

Wholesale Invoices

Delivery & Proof of Delivery

Gate Out → In Transit → Delivered / Partial / Discrepancy → POD.

Gate-Out Dispatches

Deliveries

Warehouse & Dispatch Control

Ready Order → Picking → Loading → Gate Out.

Create Dispatch Plan

Dispatch Plans

Customer Demand & Sales Orders

Demand → approval → stock reservation → production shortage.

New Customer Demand / Sales Order

Items

Production Requirements / Shortages

Convert shortages into Production Orders and allocate QC-released batches back to the customer order.

Sales Orders

Manufacturing Workspace

Production module workspace.

Manufacturing KPIs

Manufacturing Setup

BOM / Recipe

Create Production Order

Production Orders

Customers

Suppliers

Supplier Ledger

Goods Receiving Note (GRN)

Recent GRNs

Supplier Payment Voucher — GRN Settlement

Supplier Credit / Refund Settlement

When a paid purchase is returned, the amount becomes supplier credit. Apply it to new unpaid GRNs or record money received back from the supplier.

Recent Supplier Payments

Supplier Refunds Received

Permanent history of money received back from suppliers against purchase-return credit.

Customer Credit Ledger

Cashier Opening / Closing

No open shift.

Recent Shifts

Expense / Petty Cash

Recent Expenses

Low Stock

Reports & Analysis

Sales Detail

Branch Accounting & Profitability

Branch-specific financial control. Admin can consolidate all branches; branch managers remain restricted to their assigned branch.

Branch Hard Cash Control

Initial Hard Cash Balance is entered once and is not sales, income or profit.

Hard Cash Ledger

Branch Bank Control

Enter Initial Bank Balance once. Bank supplier refunds/payments are tracked separately from physical hard cash.

Branch Summary

Cashier Accountability

Customer / Supplier Statements

Branch Stock Transfer

Recent Transfers

Stock Adjustment

Recent Adjustments

Sale Return

Recent Returns

Users, Roles & Branch Access

Add a user's Google email. If they have not signed in yet, access remains pending and is claimed automatically after their first Google login.

Business Users

Audit Log

Inventory Control

Stock Summary

Item Stock Ledger

One continuous stock history per item. Search by item name, SKU, primary barcode or any alternate barcode.

Cashier Shift Reports

Admin/Manager report for cashier opening, sales, cash movements and closing differences.

Shift Summary

Controlled Physical Stock Audit

Stage 1: Count → Stage 2: Re-verify exceptions → Stage 3: Post adjustments. Scanning does not change inventory. Stock changes only after final verified posting.

No active audit.

Barcode Counting

Keep scanning continuously. Every scan of the same barcode adds +1 to its physical count.

Verification & Final Adjustment

Large differences are automatically flagged for a second physical check. Final posting is blocked until every flagged item is re-verified.

Stock Audit Sessions

Item Master

Add, edit and deactivate products without disturbing historical sales or stock movements.

Add New: SKU is generated automatically and existing barcodes are rejected. Update Existing: include the exact system SKU in the CSV; only that SKU's item is updated.

Add Item

SKUSystem generated — cannot be edited manually. Primary Barcode

📷 Scan

Saved as text so leading zeroes are preserved exactly.

Additional / Alternate Barcodes

📷 Scan Alternate

All barcodes point to this same item and same stock. Scanned codes are kept as text, including any leading zero.

Stop Camera

Point the rear camera at the product barcode.

Item Name Category Unit Need another unit? Add it in Unit Master below. Purchase Price Sale Price Reorder Level Weight Item Pieces per Box Boxes per Carton Packet / Box Sale Price Half Packet / Box Sale Price Carton Sale Price Active

📷 Item Photo

🖼️ Choose Photo 📷 Take Photo ⬆️ Upload Photo Remove Photo

Save/open the item first, then add an optional photo. Maximum 5 MB.

Generate Code 128 creates a short internal barcode for products that do not already have a manufacturer barcode.

Categories

🏷️ Barcode Label Maker

Select Label beside any item. Print compact Code 128 labels using the saved product name, price and barcode.

Unit Master

Common units are created automatically. New units added here are available in Item Master and CSV imports.

Items

Opening Stock by Branch

Use this only for initial stock of newly created items. Existing stock cannot be overwritten here; use Stock Adjustment or Stock Take instead.

Opening Stock History

Purchase Return

Return purchased stock to a supplier. Stock is reduced and the supplier ledger is adjusted automatically.

Return Items

Purchase Return History

Business Setup

Owner/Admin control for business profile, branches and branch access.

Branches

User Access

Whole Business means the user is not restricted to one branch. Cashiers must always be assigned to a specific branch.

Company Settings

Company-wide settings used on POS receipts, reports and business documents.

Business Name

Phone

Email

Tax / Registration No.

Address

Currency PKR — Pakistani RupeeUSD — US Dollar GBP — Pound SterlingEUR — Euro AED — UAE DirhamSAR — Saudi Riyal KWD — Kuwaiti DinarINR — Indian Rupee Other / Manual Currency

Currency Symbol

Tax %

Tax ModeTax OffTax On

Date FormatDD/MM/YYYYMM/DD/YYYYYYYY-MM-DD

Timezone

Receipt Header

Receipt Footer

Invoice Prefix

Token Prefix

Business LogoRecommended: 600 × 600 px, square (1:1). PNG, JPG or WebP. Maximum 2 MB.

Remove Logo

Receipt Preview

✨ Client Updates & Help

Master Admin publishing center. Content published here is visible to clients, but this management area is never shown to client accounts.

Publish “What’s New” Update

Add / Update Help Guide Topic

Manual Customer Activation

Master Admin only. Verify the Etsy payment first, then prepare the paid licence for the customer's Google account.

NICAUW Master Licence Management

Platform-owner control for issuing customer licences, branch limits, expiry and licence status. Full licence keys are shown only once when generated.

Issued Licences

Customer Usage / Setup Progress

Master Admin summary only. Shows usage counts and latest activity without opening customer transaction details.

Demo Access Requests

Approve only people you want to give a private NICAUW demo. Approval creates an isolated Demo Main Branch for that Google account with Manager access. It does not create a paid licence or allow additional branches. The Demo Manager may add items and create Cashier users only inside the private Demo Main Branch.

Main Licence Activation Requests

Verify the Etsy order before approval. Approval activates the customer's included Main Branch and ERP access.

Additional Branch Renewal Requests

Customer payments are made on Etsy. Verify the Etsy order, then approve one month for the selected additional branch.

Branch Control

Operational data is isolated by branch. Item Master remains shared across the business.

Selected Branch Summary

Branch Isolation Rules